Gift Cards | FAQ

  • Purchasing

    At this stage, Gift Cards can only be purchased in-store. Gift Cards cannot be used to purchase another Gift Card.

    A minimum of $20 can be loaded onto the Gift Card; there is no maximum amount that can be loaded.

  • Validity

    Gift Cards are valid for 3 years from the month of issue. Once the Gift Card has reached its expiry date (or has a balance of $0), it cannot be used.

  • Redeeming

    Gift Cards can be used to purchase any product in all Grand Cru Wineshops, excluding purchasing another Gift Card or tobacco products.

    Gift Cards cannot be used online.

    Gift Card cannot be used to purchase tickets to tastings.

  • Recharging

    After a Gift Card has been issued, you cannot subsequently add or load value to it.

  • Balance Enquiry

    For Gift Card balances, email wine@grandcruwineshop.com.au.

  • Lost or Stolen

    Treat Gift Cards like cash. We are unable to replace lost or stolen Gift Cards.

    Gift Cards cannot be refunded or used to obtain cash.